Refund policy
Last updated: October 30, 2026
Returns (change of mind)
You may request a return within 30 days of delivery. Items must be unused, in their original condition and packaging. Contact us at info@icoinnovativecommerce.com before sending anything back, and we’ll give you return instructions. You are responsible for return shipping costs on change-of-mind returns. Once we receive and inspect the item, we’ll refund your original payment method, less any reduction for use or damage.
Damaged, defective or wrong items
Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, email us within 14 days of delivery with your order number and a photo. We’ll send a replacement or issue a refund, at no cost to you. In many cases, you won’t need to return the item.
Lost or delayed orders
If your order hasn’t arrived within 30 days of shipping, contact us and we’ll reship it or refund you.
Exceptions
Some items may not be eligible for return, as noted on the product page.
Exchanges
Contact us before returning an item to ask about exchanges.
Refund timing
Approved refunds go to your original payment method. Your bank may need additional time to post the refund.
Your rights
This policy does not limit any rights you have under applicable consumer protection laws.